Refund policy

Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return:

The item must be unused, in the same condition you received it
The item must be in its original packaging
You must provide an invoice, proof of purchase, or order number

To start a return, please contact us at info@thrivesync.co.za.

For items fulfilled from our premises, approved returns must be sent to Highveld, Centurion.
For dropshipping items, return instructions will be provided on approval, as return locations may differ depending on the supplier.

Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

Items sent back without prior return approval will not be accepted.

Damages and Issues

Please inspect your order upon delivery.
Any claims for damaged items, defects, or missing items must be reported within 2 business days of receiving the package.

Exceptions / Non-Returnable Items

The following items are non-returnable, unless defective:

Customised or personalised products
Gift cards
Sale or clearance items
Digital or downloadable products

If you are unsure whether your item qualifies, please contact us before requesting a return.

Exchanges

We do not offer direct exchanges.
The fastest way to get a different item is to:

Return the original item (if eligible), and
Place a new order once the return is approved

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved:

Refunds will be issued to the original payment method
Refunds are processed within 7 business days
Banks or payment providers may take additional time to reflect the refund

If more than 10 business days have passed since approval, please contact us at info@thrivesync.co.za

Cancellations

Orders cancelled at the customer’s request before dispatch will be refunded less a 15% administration fee.

Orders that have already been dispatched cannot be cancelled and must follow the return process instead.

Account

Your cart is empty